#16573 closed defect (invalid)
can't re-open my own ticket
| Reported by: | macosforge.org@… | Owned by: | wsiegrist@… |
|---|---|---|---|
| Priority: | Normal | Milestone: | |
| Component: | server/hosting | Version: | |
| Keywords: | Cc: | ||
| Port: |
Description
i opened bug # 11420. i'd like to re-open it, but i get an error saying i don't have permission. perhaps trac gets confused by the fact that i changed my email address along the way?
Change History (13)
comment:1 follow-up: 9 Changed 16 years ago by wsiegrist@…
| Resolution: | → invalid |
|---|---|
| Status: | new → closed |
comment:2 Changed 16 years ago by macosforge.org@…
that completely defeats half the purpose of using a ticketing system. are you really seriously saying that having multiple tickets opened on the same issue is better that reopening an existing ticket that was prematurely closed? if so, that is contrary to the way the admins of EVERY other bugtracking system i use feel :(
comment:4 follow-up: 6 Changed 16 years ago by raimue (Rainer Müller)
As far as I know you would need the TICKET_MODIFY permission to reopen a ticket. But this gives full control about the ticket regarding description, reporter etc. We don't want everyone to edit that.
Instead of opening new tickets, you can still add a comment and ask for reopen.
comment:5 Changed 16 years ago by blb@…
Now that we use trac 0.11, can't we use the TracWorkflow stuff to make this work without TICKET_MODIFY (eg, TICKET_CREATE for reopened)? Or is trac.ini offlimits?
comment:6 follow-up: 7 Changed 15 years ago by macosforge.org@…
Replying to raimue@…:
Instead of opening new tickets, you can still add a comment and ask for reopen.
unfortunately, that system has been proven to not be robust :(
please reopen this ticket :P
comment:7 Changed 15 years ago by raimue (Rainer Müller)
comment:8 Changed 15 years ago by macosforge.org@…
comment:9 Changed 15 years ago by blb@…
Replying to wsiegrist@…:
Open a new ticket and note that they are related.
Is that the official MacOSForge trac policy, or is there anything like what I asked in comment 5?
comment:11 Changed 15 years ago by (none)
| Milestone: | Website & Documentation |
|---|
Milestone Website & Documentation deleted
comment:13 Changed 15 years ago by macosforge.org@…
raimue: do you now see why being able to reopen one's own tickets is important? it's been 6 months that i've been asking for this ticket to be reopened and it still hasn't been :(
Open a new ticket and note that they are related.